Shipping policy
1. Shipping Coverage
We provide shipping services to most countries around the world.Please refer to the shipping schedule for details.
2. Processing Time
Orders are typically processed and shipped within 3–5 business days after payment is received.
For customized products, please allow 5–8 business days for processing.
Customized products include:
- Custom footwear
- Certain new arrivals
- Items requested with personalized sizing, prints, or features (e.g., signature requests)
3. Shipping Time
Please refer to our Shipping Time Table for estimated delivery times by region.
4. Shipping Fees
Shipping fees are calculated at checkout based on your delivery destination and selected shipping method.
5. Tracking Information
You can track your order at any time via the following link:
6. Customs Duties & Taxes
We cover all customs duties and taxes for most countries.
Note: For some countries in Africa, import duties may apply. Please contact our customer support for further details.
7. Incorrect Address or Delivery Failure
- If a delivery fails due to an error on our part, we will reship the order at no additional cost.
- If the shipping address was incorrectly submitted by the customer, we are not responsible for any loss and will not offer compensation.
If you have any questions or need assistance, please contact our online customer service team.