Exchange & Return Policy

1. Return Window

You may request a return within 14 days from the date of receiving the product.

2. Conditions for Return

• Returns are accepted only for items with obvious quality issues, such as scratches, loose threads, deformation, or damage.
• No returns or refunds are accepted without a valid reason.
• Items must be returned in their original packaging, which must remain intact and undamaged.Need to be returned to the designated location.
• Customized products are non-returnable,Such as personalised signed items or custom sized products.

3. How to Return

Please contact our customer service for assistance before initiating a return.
Reach us via:
WhatsApp: luxeget
Email: Service@luxeget.com

4. Refund Method & Time

All refunds will be issued to the original payment method within 48 hours after the return is confirmed.

5. Shipping Fee Refunds

Shipping fees are non-refundable once shipping has been initiated.

6. Exchange Policy

If you receive a product with quality issues, please contact our customer service to discuss available exchange options and obtain the latest exchange policy.